Returns & Exchanges
At Metal Roofing Screws, we stand by the quality of our fasteners and hardware, offering a 30-day window for returns on all unused and unopened items. We strive to ensure you have the exact components needed for your construction project with a seamless exchange process.
Initiate Your Request
Contact our support team with your order number and the specific quantity of fasteners you wish to return to receive a Return Merchandise Authorization (RMA).
Secure Packaging
Place the items in their original packaging to prevent thread damage or coating chips during transit, ensuring the RMA number is clearly marked on the exterior.
Ship the Product
Send your package to our distribution center using a trackable shipping method; please note that customers are responsible for return freight costs unless the item is defective.
Quality Inspection & Refund
Once our warehouse team verifies the condition of the hardware, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing